‌What to Do If I Lose Access to My Raid Shadow Legends Account

What to Do If I Lose Access to My Raid Shadow Legends Account?

Players who lose access to their Raid Shadow Legends account can usually recover it. Game progress is securely stored on servers, so the account itself remains intact even if login access is lost.

The most common reasons players can't log in include:

• Entering incorrect login credentials
• Misplacing or forgetting login details
• The account not being linked to Plarium ID, Facebook, or Apple ID

Here's guidance based on the account's linking status:

If the Account Was Linked to Plarium ID:

1. Double-check the login credentials used.
2. Attempt a password reset directly on the Plarium.com website.
3. If a new account was accidentally created, navigate to the game's Profile tab, tap "Log in," and enter the original Plarium ID credentials.

If the Account Was Linked to Facebook or Apple ID:

1. Verify the Facebook or Apple ID login credentials are correct.
2. If logging in results in a new account, go to the game's Profile tab and tap the Facebook or Apple ID icon to reconnect the original account.

If the Account Was NOT Linked:
Players cannot restore progress independently in this scenario. They will need to contact Raid Shadow Legends Support for assistance. Support can help locate the account and connect it to a Plarium ID.

How to Request Account Restoration:
Players should submit a request through one of these official channels:

1. Fill out the dedicated Game Account Access form.
2. Or, submit via the game client:
   • Go to Settings > Info tab > Support button.
   • Select Problem Accessing Game Account.
   • Describe the issue and tap "Send".

Important Information for Support Requests:
To help locate the lost account efficiently, players should provide:

• The account's Nickname or numeric ID.
• The model of the device used to play Raid.
• The approximate date and time of the last successful login.
• Any relevant account details (e.g., Clan name, prominent Arena Champions).
• Crucially: A screenshot of the confirmation email for the most recent purchase made on the lost account (from App Store/Google Play), dated before contacting support. This is essential for verification.